By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.

If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:

Warranty repair is free of charge.
The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.

All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.

Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.

The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Thermex products

The group "New Technologies" offers for review the products of the plant Thermex: flat, round storage water heaters, small volume storage water heaters, flowing water heaters, large volume water heaters, combined heating water heaters, filters, electric heaters, fan heaters, air purifiers, electric boilers, indirect heating water heaters, gas columns, gas boilers, thermoses, souvenirs, multipots, pumping stations, components, geothermal heat pumps, air heat pumps, mobile, monoblock chillers, spare parts

Flat storage water heaters

IF PRO Wi-Fi, etc.
Round storage water heaters

SAFEDRY PRO, etc.
Storage water heaters of small volume

GP, DRIFT, etc.
Running water heaters

TOPFLOW, HUDSON, etc.
Large volume water heaters

ROUND PLUS FLOOR, etc.
Combined heating water heaters

COMBI INOX, etc.
Filters

ION SL, ION, etc.
Electric heaters

SPOT M, FRAME E, etc.
Fan heaters

BAZOOKA, DUOMO, etc.
Air purifiers

FORTUNA et al.
Electric boilers

GRIZZLY et al.
Indirect heating water heaters

NIXEN et al.
Gas columns

TION, BASIC, etc.
Gas boilers

XANTUS et al.
Thermos flasks and souvenirs

2Go 480I, Sport 420ml, etc.
Multipots

Space 8, etc.
Pumping stations

SIRIUS et al.
Geothermal heat pumps

Compact, Compact L, etc.
Air heat pumps

Air ONE, etc.
Mobile and monoblock chillers

AWC, YARD, etc.
Accessories and spare parts

Control units, boards, etc.
Humidifiers

Granja et al.
Air conditioners

Parma, Porto, etc.
Infrared heaters

Espejo 900, Spirit 0.8, etc.
Towel rails

Menta, Njord Black, etc.
Radiators for heating

GARANTERM GAL350E/10, etc.
Thermoses

2Go 480I, etc.

Contact us or your local dealer for more information on certifications, features, reviews, pricing, stock availability and delivery terms for Thermex products.

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Guarantees & Return Policy

All Thermex products

NEW TECHNOLOGIES GROUP

Guarantees & Return Policy

Contact New Technologies Group